RC Glass respects your privacy. This policy explains how we collect, use, and disclose personal information through rcglasswindows.com, our advertising and lead forms, and communications relating to our services.
Information We Collect
When you request an estimate, submit a lead form, contact us, or purchase services, we may collect your name, email address, telephone number, project address, service preferences, photographs, measurements, messages, and other project details you provide. We also maintain estimates, invoices, payment records, and customer communications.
Our website and service providers may collect technical information such as IP address, browser and device information, pages visited, referral sources, and interactions with our website or advertising. When you send our estimate form, we also record how you found us, such as the advertisement or website that referred you.
How We Use Information
- Respond to inquiries and prepare estimates.
- Schedule measurements, installations, and service visits.
- Communicate about projects, invoices, and payments.
- Provide customer service and warranty support.
- Maintain business records and meet legal obligations.
- Understand advertising results and improve our services.
- Send promotional communications where permitted and with consent when required.
Facebook, Instagram, and Google Advertising
If you submit your information through a Facebook, Instagram, or Google lead form, we receive the information you choose to submit and use it to respond to your request and discuss our services. Those platforms also process information under their own privacy policies.
Submitting an estimate request is not, by itself, consent to unrelated automated promotional calls or text messages. Any additional consent required for those communications will be requested separately.
Cookies and Measurement Tools
Our website and advertising services may use cookies, tags, browser storage, and similar technologies to support website functionality, understand visits, and measure advertising interactions. Depending on the tools enabled, advertising partners may associate activity with their own identifiers.
You can manage cookies in your browser settings. Blocking cookies may affect certain website functions. You can also review advertising preferences within your Google and Meta accounts.
How Information Is Shared
We may disclose information to service providers that support our business, including website hosting, communications, payment processing, analytics, advertising measurement, and business reporting providers. Providers we use include Cloudflare, Web3Forms, Square, Google, Meta, and Windsor.ai, as applicable to the service or interaction.
We may also share relevant project information with suppliers and installation partners when needed to quote, order, or complete your project. We may disclose information when required by law, to protect legal rights and safety, or in connection with a business transfer.
Payments
Payments may be handled through Square or another payment provider. Payment providers process payment credentials under their own privacy and security practices. Please do not send full payment-card details through our general contact form or email.
Email, Calls, and Text Messages
We may contact you using the details you provide to respond to your inquiry and manage your project. You can ask us to stop promotional emails or texts by contacting us or using the unsubscribe instructions provided in a message. For text messages, reply STOP to opt out. Message and data rates may apply.
We may still send necessary service or transaction communications, subject to your preferences and applicable law.
Retention and Security
We retain information as needed for customer service, project administration, accounting, warranty matters, dispute resolution, and legal obligations. Retention periods vary with the type of record and its purpose.
We use reasonable safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information. We will consider requests under applicable law and may need to verify your identity. Some records may need to be retained for legal, accounting, or ongoing service purposes.
Children's Privacy
Our services are intended for adults arranging glass and window services. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to us.
Policy Updates
We may update this policy as our practices change. The current version will appear on this page with an updated effective date.
Contact RC Glass
Email: [email protected]
Phone: (208) 716-0470
Address: 578 N 4080 E, Unit A, Rigby, ID 83442